Refund policy
Return & Refund Policy
Last updated: October 14, 2026
We want you to enjoy every cup. This policy applies to purchases made through Kettle & Steep at [kettlesteep.com] and shipped within the United States.
Coffee, tea, consumable products
For food-safety reasons, we cannot accept returns or exchanges of open products or products that have been stored or handled after delivery.
If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery at [admin@kettlesteep.com]. Include your order number and clear photos of the product and packaging. We’ll review the issue and, where appropriate, offer a replacement or refund. You do not need to return a damaged or incorrect consumable unless we specifically ask you to.
If you’re unhappy with an unopened, unused, non-perishable product, contact us within 7 days of delivery to request a return. The product must be in its original, sealed packaging. Contact us for return instructions before sending anything back. Approved returns must be shipped within 14 days after we provide instructions.
Return shipping
For a change-of-mind return, you are responsible for return shipping. Original shipping charges are not refundable. If we sent the wrong item or the product arrived damaged or defective, we’ll provide a prepaid return label when a return is needed.
We recommend using a trackable shipping service. We can’t guarantee receipt of items shipped without tracking.
Refunds
Once we receive and inspect an eligible return, we’ll email you the decision. Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Your bank or card issuer may take additional time to post the refund.
If we approve a refund without requiring a return, we’ll tell you when it will be processed. Any refund will include applicable taxes paid on the refunded items.
Not eligible for return
Unless an item arrives damaged, defective, or incorrect, the following are not returnable:
- Opened coffee, tea, or other consumable products
- Gift cards
- Clearance or final-sale items clearly marked as such before purchase
Subscriptions and recurring orders
You may cancel or change a subscription before its next order is processed by using your account settings or contacting Kettle & Steep. Once an order has been processed or shipped, it is subject to the applicable return terms above. Any renewal timing, billing, and cancellation terms shown during signup also apply.
How to contact us
Email [admin@kettlesteep.com] with your order number and a description of the issue. Please get in touch with us before mailing a return.
This policy does not limit rights that cannot be waived under applicable law. We’ll honor the return, refund, and cancellation terms presented at checkout and in applicable product disclosures.