Shipping policy

***Kettle & Steep Shipping Policy

Effective date:  May 13, 2026

Kettle & Steep ships to addresses in the 50 United States and Washington, D.C. Shipping restrictions may apply to certain locations or products.

***Order processing and delivery

Orders are typically processed within **1–3 business days**, excluding weekends and federal holidays. Orders placed after **[5:00 pm]** or on non-business days begin processing on the next business day.

Shipping estimates and available rates are shown at checkout:

- Standard shipping: approximately **3–7 business days in transit**
- Expedited shipping: approximately **1–3 business days in transit**

Delivery estimates are not guaranteed unless expressly identified as guaranteed at checkout. Processing time is separate from carrier transit time. Weather, holidays, carrier disruptions, and other circumstances may cause delays.

***Tracking and order information

We will email an order confirmation after purchase and tracking information when your order ships. Tracking may take **24–48 hours** to become active.

Customers are responsible for providing a complete and accurate shipping address. Kettle & Steep is not responsible for delays, misdelivery, or additional shipping charges caused by an incorrect or incomplete address, refusal of delivery, or failure to retrieve a package, to the extent permitted by law.

Contact us as soon as possible if you need to correct an address. Address changes cannot be guaranteed after an order enters fulfillment or ships.

*** Carrier responsibility

After Kettle & Steep correctly packages, labels, and transfers an order to the carrier, the carrier is responsible for transportation, handling, tracking updates, and delivery attempts.

Kettle & Steep is not responsible for carrier delays, tracking errors, weather events, transportation disruptions, or other events outside our reasonable control. We will reasonably assist with carrier investigations and claims and will provide any remedy required by applicable law.

*** Delayed or unshipped orders

If we cannot ship an order within the stated processing or delivery timeframe, we will notify you and provide an updated estimate. Where required by law, you may cancel the order and receive a prompt refund.

If no shipping timeframe is provided, orders will be shipped within the timeframe required by applicable law.

*** Lost orders

If your package is delayed or appears lost:

1. Check the tracking information for recent updates.
2. Confirm that the shipping address is correct.
3. Check with household members, neighbors, building management, mailrooms, and parcel lockers.
4. Contact Kettle & Steep at **[support email]**.

We may open a carrier investigation. If a package is confirmed or reasonably determined to be lost, we will provide a replacement or refund, as appropriate.

*** Delivered but not received

If tracking shows that a package was delivered but you cannot locate it, contact us within **7 days** of the delivery scan. We may ask you to check nearby delivery locations and provide additional information so we can investigate with the carrier.

After reviewing the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution. This does not limit any rights or remedies required by law.

*** Damaged orders

Report damaged orders within **[48 hours or 7 days]** of delivery at **[support email]**. Please include photographs of:

- The damaged product
- The shipping box
- The packaging materials
- The shipping label

Please keep the original packaging until the investigation is complete. We may provide a replacement or refund and may use the photographs to submit a carrier claim.

*** Coffee and loose leaf tea

Because coffee and loose leaf tea are food products, we generally do not accept returns after delivery.

If your coffee or tea is defective, damaged, contaminated, incorrect, or materially different from what you ordered, contact us within **[7 days]** of delivery. We may request photographs or product information and will provide a replacement or refund when appropriate. Do not return food products unless we provide written instructions.

*** Accessories and non-food products

Unused accessories and other non-food items may be returned within **30 days** of delivery if they are in new and resalable condition.

For customer-requested returns:

- Contact us for authorization before sending the item back.
- You are responsible for return shipping.
- Original shipping charges are generally nonrefundable.
- We recommend using a trackable shipping method.
- The item remains your responsibility until it is received by Kettle & Steep.

Defective, damaged, incorrect, or legally protected returns are handled separately.

*** Refunds

Approved refunds are issued to the original payment method unless otherwise required by law or agreed in writing.

Refunds may include the merchandise price, applicable sales tax, and shipping charges when the order was not delivered, was incorrect, was damaged, or a refund is otherwise legally required.

Refunds may exclude optional expedited shipping or return shipping for discretionary returns, where permitted by law. Payment providers may require **5–10 business days** to post a refund after it is issued.

*** Exchanges and replacements

Exchanges depend on product availability. If an exchange or replacement is unavailable, we may issue a refund or offer another resolution.

Replacement shipping will not be charged when a replacement is required due to a Kettle & Steep or carrier error.

*** Refused or returned packages

If a package is refused, unclaimed, or returned because of an incorrect address or failure to retrieve it, contact us to discuss reshipping or refund options. A new shipping charge may apply to reshipments, and return or carrier fees may be deducted from a refund where permitted by law.

*** Policy rights

Nothing in this policy excludes, limits, or waives any right or remedy that cannot legally be excluded or limited. Kettle & Steep will provide any cancellation, replacement, exchange, credit, or refund required by applicable law.

*** Contact

**Kettle & Steep**  
Email: **[admin@kettlesteep.com]**  
Customer-service hours: **[Mon-Fri / 9:00 am - 5:00 pm]**